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Inside Sales/Order Desk Representative - Burlington, Ontario
Why join the DCL Supply team?

DCL Supply is a leading distributor of specialty HVAC supplies, serving the commercial and industrial sectors across Canada. At DCL Supply, we take pride in the outstanding level of service we provide our customers.

This role offers the successful candidate an opportunity to be a part of an exciting growth phase for our business aiming at large scale growth. You will experience the personal fulfillment of being empowered to make things happen in a culture that values our people above all else, and where the values of Integrity, Speed, Accountability, Empowerment and Respect are the cornerstones of how we operate, in addition to a very compelling compensation package.

Role Summary

The Inside Sales/Order Desk Representative interfaces directly with DCL Supply customers on a daily basis both through pro-active sales activities as well as facilitating the order process.

The role requires the employee to identify and act on opportunities for increased product sales and handle all customer inquiries in a professional and courteous manner, and is underpinned with a sense of responsibility to follow up and ensure our customers are taken care of.

The main accountabilities of an Inside Sales/Order Desk Representative are as follows:

Inside Sales (50%)
  • Proactively grow, develop and manage customer sales within an assigned territory with the goal of exceeding budget sales each month. Planning, managing and maintaining regular contact with customers by utilizing available technology. From time to time, conduct in person visits to solidify relationships.
  • Recommend product alternatives to ensure customers receive the best solutions for their unique needs.
  • In partnership with Marketing, synthesize internal data with customer insights to create winning sales plans and strategies for the customer.
  • Provide training and other supports to customers to foster strong customer satisfaction and position DCL Supply as a trusted partner.
  • Exceed all customer sales activities targets and fully utilize CRM system for all customer interactions and sales opportunities.
  • Capitalize on all opportunities to explain DCL Supply’s value and benefits to customers.
  • Order Desk (50 %):
  • Receive inbound calls, emails, faxes and walk-in customers and facilitate the order process from end to end.
  • Ask clarifying questions to understand the exact nature of a customer’s needs and demonstrate product knowledge by providing recommendations and offers that add value.
  • Ensure all orders are entered into Sage correctly and conduct appropriate follow-up as per the customer’s needs.
  • Provide customers with quotations and work with the Purchasing Manager for price confirmation for non-stock speciality order items.
  • Handle custom sheet metal requests from start to finish.
  • Ensure all supporting documentation for orders, quotes and inquiries is filed/logged in company CRM system.
  • Escalate all Customer Issues to the appropriate Sales Representative as required.
  • Experience Requirements
  • A minimum of 3 years of experience in a related sales position
  • Exceptional customer service skills with a proven ability to build rapport and generate increased product sales.
  • Strong proficiency in Microsoft Office, most notably Excel and CRM software such as ACT
  • Experience with inventory software such as Sage.
  • Enthusiastic, self-starter and a passion for continuous learning and growth opportunities.
  • Excellent communication skills, both verbal and written.
  • Strong work ethic, exceptional organizational skills and the ability to multitask.
  • Previous experience within the HVAC and/or sheet metal industry would be an asset.
  • Fully bilingual in English and French would be an asset.
  • Please inform us if you require any accommodations during the hiring process. If you are interested in this position, please submit your details and resume using the form below.


    Please note that only those candidates selected for an interview will be contacted.

    * Note: All Fields are Mandatory
    Are you legally entitled to work in Canada?  Yes  No 
    Should you be the successful candidate, do you consent to a pre-employment security screening?  Yes  No 

    UPLOAD YOUR RESUME (.pdf, .doc, or .docx files only - MAX FILE SIZE IS 5MB):

    Monday - Thursday: 7:30am - 4:30pm
    Friday: 7:30am - 4:00pm


    DCL Supply: 1-5150 Mainway, Burlington
    Ontario, L7L 5Z1
    Phone: 905-332-7678 (Press 3 for Order Desk)
    Or Toll-Free: 1-800-263-4541
    Email: orders@dclsupply.ca
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